How do I escalate an Incident from Initial Response Workflow to Escalated Response Workflow?
When an incident grows in complexity, operational impact, or coordination requirements, you may need to transition the incident from the Initial Response Workflow to the Escalated Response Workflow within PRATUS.
In PRATUS, escalating an incident enables additional operational planning capabilities, expanded coordination tools, and access to more advanced incident management workflows.
Before you begin, make sure you:
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Have permission to manage or update incident workflows
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Are working in the correct Incident Workspace
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Have confirmed the incident requires escalation based on your organization’s operational procedures
Escalate Beyond Initial Response
- Select Escalate Response at the top-right of the screen
- Select the Incident Command System Planning Workflow
- Select Escalate
Frequently Asked Questions (FAQs)
What Changes After Escalation?
Planning P becomes available.