PRATUS Technical Support is available to assist with and help resolve PRATUS issues.
· Via Phone for PRATUS Support Teams: 1-202-838-3176
· Via the Internet: https://customerportal.disastertech.com/tickets-view?offset=0
The PRATUS Customer Portal provides immediate access to the Customer’s support activity within PRATUS. The Customer Portal forms an important link between your operation and our support center. Every contact made with Technical Support is logged and tracked online. You can view the status of the site’s issues in real-time as well as insert notes and additional technical information directly into cases, to share with Support Technicians.
Upon contacting Technical Support, a case will be created within the case-tracking system to document all information and details related to the reported issue.